Privacy Policy

1. Introduction

Welcome to KovVital. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect and process the following types of information:

• Contact information including name, email address, phone number, and postal address
• Information you provide when filling out forms on our website
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website
• Marketing and communications preferences

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfill your orders
• To send you product information and educational content you have requested
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and ensure website security

4. Legal Basis for Processing

We process your personal data based on:

• Your consent where you have provided it
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate interests in operating and improving our business

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our website and business
• Professional advisers including lawyers and accountants
• Law enforcement or regulatory bodies when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

KovVital
11 Crown Street, Halifax HX1 1TT, United Kingdom
Phone: +44 1422 683 472
Email: [email protected]

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.